At rm1k, your privacy is not merely a formality. Every piece of information you share with us is handled with the utmost trust. This Privacy Policy clearly sets out what data we collect, why we need it, how it is protected, and the full rights you hold over your own data — all in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Protection Summary
This is rm1k's commitment to every Malaysian member on how your personal data is handled — straightforward and free of confusing jargon.
All data transmitted between your device and rm1k's servers is encrypted using the same 128-bit SSL technology used by Malaysia's major banks. Whether you are logging in, making a deposit via Touch 'n Go eWallet or GrabPay, or submitting any information, it is protected by a layer of encryption that cannot be easily breached by outside parties.
Rm1k is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) — the country's primary data protection law. This means the collection, processing, and storage of your personal data is carried out in accordance with the principles established under Malaysian law, not merely at our own discretion.
Rm1k has never sold, rented, or shared your personal data with advertisers, data brokers, or any third party unrelated to platform operations — and never will. Your data is used solely for the purposes you have consented to, not to line someone else's pockets.
Rm1k only collects data that is genuinely necessary to operate the platform safely and effectively. We do not gather irrelevant or excessive information. Every data point we request has a clear operational or legal justification — there is no data collection for its own sake.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time, at no charge. rm1k makes this process straightforward — simply contact our support team and we will handle your request within the timeframe stipulated by the PDPA.
Your gaming history on rm1k — whether slots such as Bonanza and Dawn of Egypt, or live casino sessions like Control Squeeze — is confidential information accessible only to you and authorised rm1k staff. These records are never shared with any external party without your consent.
Important: By using the rm1k platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Welcome to rm1k's Privacy Policy page. rm1k is an online casino platform operating in Malaysia, committed to protecting the privacy of every member. This Privacy Policy ("Policy") explains how rm1k collects, uses, stores, protects, and occasionally shares your personal information when you use the rm1k website, mobile app, and all associated services.
This Policy applies to all individuals who register an account with rm1k, visit our website without registering, or communicate with our support team through any channel. This Policy should be read together with rm1k Terms & Conditions and together constitute the entire agreement between you and rm1k regarding the use of your personal data.
As a platform serving Malaysian users, rm1k fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA), including the seven data protection principles set out in the Act: General Principle, Notice & Choice, Disclosure, Security, Retention, Data Integrity, and Access.
Rm1k collects various types of personal data depending on the context of your interactions with the platform. Below is a full breakdown of the data we may collect:
| Data Category | Example Information | How It's Collected | Requirements |
|---|---|---|---|
| Identity | Full name, MyKad/passport number, date of birth, gender | Registration form, KYC | Mandatory |
| Relationship | Malaysian phone number, email address | Registration form | Mandatory |
| Financial | Payment methods (TNG, GrabPay, DuitNow, FPX), transaction history | Deposits, withdrawals | Mandatory |
| Technical | IP address, device type, browser, operating system | Automatically during use | Automatic |
| Games | Betting history, games played, win/loss records | Platform activity | Automatic |
| Communication | Customer support chat records, emails, feedback | Direct interactions | Where relevant |
rm1k no collect credit/debit card PINs, online banking passwords, or any biometric data. We use a tokenisation system to process payments — meaning your sensitive payment details are never stored directly on rm1k's servers.
Rm1k uses the personal data collected for legitimate and transparent purposes. We will not use your data beyond what is stated below without first obtaining your consent:
The legal bases for rm1k's data processing are: (1) fulfilment of a contract with you as a member; (2) rm1k's legitimate interests in operating a secure platform; (3) compliance with legal obligations; and (4) your consent for marketing purposes.
Rm1k takes data security extremely seriously. We invest in industry-grade security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.
All sensitive data is encrypted in transit using 128-bit SSL and at rest using robust AES encryption.
Only authorised rm1k staff with a legitimate operational need may access members' personal data. All access is logged and monitored.
Rm1k data is automatically backed up to a separate secure location to ensure no data loss occurs, even in emergency situations.
Rm1k conducts regular penetration testing and independent security audits to identify and address any system vulnerabilities.
Data retention period: rm1k retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes set out in this Policy. Once an account is closed, your personal data will be retained for the minimum period required under Malaysian law — typically 7 years for financial records — before being securely deleted using irreversible methods.
Data Storage Location: rm1k members' personal data is stored on servers located in Malaysia and/or countries with equivalent or stronger data protection laws. rm1k does not transfer your data to countries without adequate data protection without appropriate contractual safeguards in place.
Rm1k does not sell or rent your personal data to any third party. However, there are limited circumstances in which we may share your data with carefully selected third parties:
rm1k no share your personal data with advertising companies, social media platforms, or data brokers. You will not receive targeted ads from rm1k on external platforms based on your activity at rm1k.
Rm1k uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Maintaining login sessions, account security, and language preferences | Session / 30 days | |
| Functional Cookies | Remembering game preferences, preferred betting limits, display settings | 90 days | |
| Analytics Cookies | Understanding how members use the platform to improve rm1k | 1 year | |
| Security Cookies | Detecting suspicious activity, preventing fraud and unauthorised access | Session |
Essential and security cookies are required for the rm1k platform to operate securely and cannot be disabled. Functional and analytics cookies can be managed through the cookie settings within the rm1k platform or your browser settings. Please note that disabling functional cookies may affect your gaming experience.
Rm1k does not use cross-site tracking technologies or third-party marketing pixels that monitor your activity outside of the rm1k platform.
As an individual whose data is processed by rm1k, you hold the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA). rm1k is committed to making it straightforward for you to exercise these rights:
You have the right to obtain a copy of all personal data rm1k holds about you. Submit your request by email to [email protected] and we will provide a full data report within 21 days, as required under the PDPA.
If the personal data rm1k holds about you is inaccurate, incomplete, or out of date, you have the right to request a correction. Most information can be updated directly through your rm1k account profile settings, or by contacting our support team.
You may request the deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent. Please note that rm1k may be required to retain certain data to fulfil legal obligations, even after a deletion request has been received.
You may object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason. For other types of processing, you may object by providing grounds relating to your particular circumstances.
For any data processing that relies on your consent (such as marketing), you may withdraw that consent at any time through your rm1k account notification settings or by contacting us. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
To exercise any of the rights above, contact the rm1k Data Protection Officer by email: [email protected] with the subject line "PDPA Rights Request – [Your Full Name]". We will respond within 21 days of receiving your complete request.
Rm1k is an exclusive platform for individuals aged 21 and above. rm1k does not knowingly collect, process, or store any personal data of individuals under the age of 21.
Should rm1k discover that personal data belonging to an individual under the age of 21 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an rm1k account without permission are urged to contact us immediately at [email protected].
Rm1k reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, newly offered services, or applicable legal requirements.
When material (significant) changes are made to this Privacy Policy, rm1k will:
Your continued use of the rm1k platform after any policy changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your rm1k account and request the deletion of your data.
Rm1k takes all privacy enquiries, concerns, and complaints seriously. If you have any questions about this Privacy Policy or how we handle your personal data, there are several ways to get in touch with us:
[email protected]
Subject: "Privacy Enquiry"
Within the rm1k platform
Available 24/7
The Malay-speaking rm1k team will respond within 3 business days for general enquiries, or within 21 days for formal PDPA rights requests. If you are not satisfied with rm1k's response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body overseeing PDPA compliance in Malaysia.
We understand that privacy can be a sensitive and sometimes complex matter. If anything in this Privacy Policy is unclear, or if you would like to know more about how we protect your data, please do not hesitate to ask. rm1k's Bahasa Malaysia-speaking support team is available 24/7 to help.
Rm1k's Commitment
Behind every TNG eWallet deposit, every slots spin, and every Live Baccarat session, your data is protected by security layers we have built with great care.
"We understand that your trust in rm1k depends largely on the confidence that your personal data is in responsible hands. That is why privacy protection is more than a legal obligation for us — it is a core part of rm1k's identity as Malaysia's platform of choice."
FAQ
The most frequently asked questions from rm1k members regarding personal data protection and privacy on the platform.
This Privacy Policy should be read together with the rm1k Terms & Conditions and Responsible Gaming Policy. Together, these documents form a comprehensive framework governing the relationship between you and rm1k. rm1k is committed to ensuring this platform is a safe space — not only in terms of cybersecurity, but also with respect to privacy, integrity, and member well-being. Protecting your data is not merely a legal obligation for us — it is a core value we uphold.
If you have any privacy concerns, please reach out to us at [email protected] – we're available in Bahasa Malaysia and ready to assist 24/7.
Your Data Is Safe — Play with Peace of Mind
Over 500,000 active members have trusted rm1k — not only for our world-class slots and Live Casino collection, but also for our unwavering commitment to protecting every member's privacy and personal data. Register today and enjoy a safe, exciting gaming experience.
*Terms and conditions apply. 21+ only. Play responsibly.